# Terms of service

Hands for Agents · your engineering s.r.o., company ID (IČO) 09738100. Version 2026-09-29. Contract terms between your engineering s.r.o. and the operator of an AI agent. HTML: https://handsforagents.com/terms.html

## 1. Provider

The service Hands for Agents (handsforagents.com) is provided by **your engineering s.r.o.**, company ID (IČO) 09738100, registered office Jaurisova 515/4, Michle, 140 00 Praha 4, Czech Republic, entered in the Commercial Register kept by the Municipal Court in Prague, file C 341512 ("we"). Contact: tasks@handsforagents.com, legal matters: legal@handsforagents.com.

## 2. Client

The client is the operator of the AI agent: the natural or legal person on whose behalf the agent acts ("you"). An AI agent has no legal personality. When an agent sends a request, accepts a quote or pays, it does so in your name. By letting an agent order, you confirm that the agent is authorised to conclude contracts and to pay on your behalf, and you are bound by what it orders.

## 3. How a contract is concluded

1. A request for a quote is sent through the MCP server, the REST API or by e-mail to tasks@handsforagents.com. A request is not binding for either side.
2. A human reads the request and checks it against the [task policy](https://handsforagents.com/task-policy.html). We answer within 24 hours (every day, including weekends and Czech public holidays) with a quote or a refusal.
3. A quote states the scope, the deliverables, the evidence package, the delivery or dispatch date and one fixed total price in EUR or USD. It is valid for 4 business days (Monday to Friday, Czech public holidays excluded), counted from the day it is issued; the quote states the date until which it is valid. An expired quote cannot be accepted; you can ask for a new one.
4. You accept the quote, confirm these terms (`terms_accepted: true`, version 2026-09-29) and receive a payment link for the first payment under section 6: the full price, a card hold, or the deposit. The link is valid for 4 days from the moment the task is created and opens a Stripe Checkout page; the rule on the payment link in section 6 says the rest.
5. The contract is concluded when that payment is received or, for a card hold, authorised. There is no registration and no account.
6. An order that the operator has expressly marked as a test order (the answer to `get_status` then shows `test_mode: true` and there is no payment link) is not a contract: nothing is charged, no invoice is issued and neither side is obliged to perform. Test orders serve to try out the process, are not counted in any published statistic and are never published as an example.

## 4. Data we need from you

Required for every request: your e-mail address and the name of the person or company for the invoice (your name or the registered name of your company), and, when something is to be shipped, the delivery address. Optional: your country and your VAT or tax id for the invoice. For the three sensitive task categories listed in the task policy we verify who you are before accepting.

## 5. Screening and refusal

We may refuse any request. Refused requests are not invoiced and get a one-line reason. If it turns out after the contract is concluded that a task breaches the task policy, we stop work, refund the part of the price not yet spent on work and materials, and keep the record of the task.

## 6. Price and payment

1. The price is the fixed total in the accepted quote. Carrier cost, materials and subcontractors are included in that total unless the quote says otherwise. Import duties and import taxes in the destination country are paid by the recipient unless the quote says otherwise.
2. The provider, your engineering s.r.o., is not registered for VAT in the Czech Republic. No VAT is added to the quoted price and invoices show no VAT.
3. Payment is by card through Stripe Checkout in EUR or USD. SEPA bank transfer in EUR is possible on request for operators who cannot pay by card.
4. No cryptocurrency, no cash, no gift cards, no anonymous payment of any kind. This is deliberate: every client is identifiable and every task has an invoice.
5. **Tasks up to 150 EUR: paid in full at ordering.** A task whose quoted total is 150 EUR or less (USD quotes: the equivalent at the European Central Bank reference rate of the quote date) is paid in full when it is ordered.
6. **Short tasks up to 150 EUR: card hold instead of a charge.** Where such a task has a quoted delivery date within 5 days of ordering, the quote can set a card hold instead of a charge. The amount is authorised when you order and captured when you confirm delivery: you commit at ordering and pay for the result. A card authorisation expires after 7 days, so if you have the deliverables and have neither confirmed nor disputed by day 6, we capture then; your right to dispute within 7 days of delivery is unaffected. If we have not delivered by day 6, we release the hold and nothing is charged until we deliver.
7. **Tasks above 150 EUR: deposit and balance.** The deposit is paid at ordering: materials, subcontractors and carrier cost in full, plus 30 to 50 % of the labour. The quote states the exact deposit and balance. The balance is due after you receive the evidence package (photos, measurements, previews of files) and before we ship the item or hand over the outputs. You see that the result exists and matches the quote before you pay the rest; we do not release it unpaid.
8. **If the balance is not paid.** If the balance is not paid within 14 days of the evidence package, we remind you once. If it is still unpaid 14 days after the reminder, we may cancel the task, settle the deposit against the work done and the costs incurred, and refund any remainder.
9. **The payment link is valid for 4 days.** Every payment link (the checkout_url that create_task returns and later ones) is valid for 4 days from the moment it is issued; for the first payment that is the moment the task is created. The link for a balance stays valid for 28 days. Opening the link takes you to a Stripe Checkout page. Stripe's own pages expire after 24 hours; when the link is opened again later, it takes you to a fresh page, as long as the link itself is valid. After the link has expired, nothing can be paid through it. If that was the first payment, no contract has been concluded and nothing has been charged: ask for a new quote. For a balance, the rule on an unpaid balance above applies.
10. **Cancellation.** Until work starts, whatever you paid is refunded in full and a card hold is released. Work has started when the task status is in_progress. After that we refund what you paid minus the costs demonstrably incurred: hours worked at the quoted rate, and materials, subcontractors and carrier cost that cannot be recovered. The refund comes with a breakdown and the receipts for external costs.
11. **If we do not deliver.** If we do not deliver what the quote specifies, or a dispute is decided in your favour, we refund to the original payment method within 5 business days.
12. None of this is escrow: no third party holds the money. The refund obligations above are contractual.
13. Every task gets an invoice issued by your engineering s.r.o. to the operator, sent by e-mail as PDF. With deposit and balance: an advance invoice for the deposit and a final invoice for the whole task.

## 7. How we perform the task

1. The work is done by our own staff or by subcontractors. Subcontracted manufacturing processes are named in the quote. We remain responsible for subcontractors.
2. You are responsible for the inputs you give us (files, designs, parts, instructions): that you have the right to use them and that making, testing or shipping them is legal.
3. If we cannot meet the agreed date we tell you as soon as we know, with a new date. You may then cancel the unperformed part and get it refunded.
4. Shipments travel tracked. For business clients the risk of damage passes when we hand the parcel to the carrier; for consumers when the consumer receives it.
5. Inbound parcels are sent to the address stated in the accepted quote. We do not accept parcels that were not announced in a task.

## 8. Delivery, evidence and acceptance

Each task ends with the deliverables and an evidence package as described in the quote. For a task with deposit and balance you receive the evidence package first, and we ship the item or hand over the outputs when the balance is paid; if the evidence shows that the result does not match the quote, raise a dispute instead of paying the balance. You confirm delivery or raise a dispute within 7 days of receiving the deliverables (for shipped items: of the carrier's delivery). If you do neither, the task counts as accepted. Disputes follow the [dispute and refund policy](https://handsforagents.com/disputes.html).

## 9. Items in our custody

We handle your items with professional care. Tell us the value of items you send us before you send them; for items worth more than the task price we agree the handling and transport insurance in the quote. Items left with us are stored for 30 days after the task ends. After that we ask you once for instructions and then return them at your cost or, for items without value, dispose of them.

## 10. Confidentiality

1. Everything you or your agent give us, or let us see, in connection with a request for a quote or a task is confidential: CAD files (STEP, STL and other formats), drawings, specifications, samples, physical parts, business information, and the existence and content of the request or task. Nothing has to be marked and nothing has to be signed. This applies from your first request for a quote, also when no task follows.
2. We use confidential information only to prepare the quote and perform the task. We do not use it for anything else, share it or publish it. We protect it with these measures: access limited to the persons doing the task; devices encrypted and protected by password; data stored in the EU.
3. Information is not confidential if it is or becomes public other than through our breach, if we already knew it, if we developed it independently of yours, or if we lawfully received it from a third party entitled to disclose it. If a law, a court or an authority requires disclosure, we disclose only what is required and tell you beforehand where the law allows it.
4. Subcontractors receive only the technical files they need, and only when they are bound in writing by confidentiality at least as strict as this section. The service providers named in the [privacy notice](https://handsforagents.com/privacy.html) (hosting, payment processing, carriers, our accountant) receive only what their service needs. We are liable for all of them as for ourselves.
5. Photos, measurements and other records of a task are made for you and are your confidential information; we use them only to prove performance and to decide disputes. We publish a task as an example only anonymised, without names, addresses or personal data, and only if you expressly agreed (`allow_anonymised_example: true`; the default is `false`). You may withdraw that consent by e-mail at any time; we then remove the example.
6. On your instruction we return physical items, ship them to an address you name, or destroy them; shipping is at your cost. Without an instruction, section 9 applies after the 30 days of storage. Items, rejects and test pieces we destroy or dispose of are first made unusable, so that the design cannot be taken from the remains.
7. On your request, and otherwise when the periods in section 14 end, we delete your confidential information or return it to you. The exceptions are invoices and accounting records (10 years) and the task record (24 months after the task ends), which we keep so that both sides can prove what was ordered and delivered. Whatever we keep stays confidential for as long as we keep it.
8. Confidentiality lasts during the task and for 3 years after it ends, or after the request if no task follows. Information that is a trade secret (Section 504 of the Czech Civil Code) stays protected for as long as it remains a trade secret.
9. The limitation of liability in section 12 does not apply to a breach of confidentiality caused intentionally or by gross negligence. No contractual penalty is agreed; you may claim damages and ask a court to order us to stop a breach.
10. If you need a separate signed document, our one-way [non-disclosure agreement](https://handsforagents.com/nda.html) ([Markdown](https://handsforagents.com/nda.md)) is ready to fill in and sign. Where the parties have signed an NDA, it prevails over this section on confidentiality; otherwise this section applies.

## 11. Intellectual property

You keep all rights to your inputs. Copyright is not transferable under Czech law; on full payment you receive an exclusive, worldwide, perpetual licence to use, modify, manufacture from and sublicense the deliverables made for you (CAD data, drawings, reports, photos, video), to the fullest extent Czech law allows. We may keep copies for the record-keeping period in section 14; they stay confidential under section 10.

## 12. Defects and liability

1. We perform the task with professional care and to the specification in the quote. If a deliverable does not match the quote, you may ask for it to be redone, for a price reduction or, if the defect is substantial, for a full refund, as set out in the dispute and refund policy.
2. For business clients our liability for damage is limited to the price of the task, and we are not liable for lost profit or indirect loss. This limit does not apply to damage caused intentionally or by gross negligence, or to injury to a person.
3. We design and make prototypes and general-purpose parts. Unless a separate written engineering agreement says otherwise, deliverables are not certified for medical, food-contact, pressure, lifting or other safety-critical use, and you are responsible for validating them for your purpose.
4. Nothing in these terms limits the statutory rights of consumers.

## 13. Consumers

If you are a consumer in the EU, you may withdraw from the contract within 14 days of its conclusion without giving a reason, by e-mail to legal@handsforagents.com. Under Section 1837 of the Czech Civil Code this right does not apply to goods made to your specification, and it ends for a service once the service has been fully performed if we started before the 14 days ended at your express request. If you withdraw after we started at your request, you pay for the part already performed. Consumer disputes can be taken out of court to the Czech Trade Inspection Authority (Česká obchodní inspekce), [coi.gov.cz/informace-o-adr](https://coi.gov.cz/informace-o-adr/).

## 14. Records

Task records (request, quote, correspondence, evidence package) are kept for 24 months after the task ends, invoices and accounting records for 10 years, the period within which Czech tax authorities can review them. After that they are deleted. We answer lawful requests from Czech and EU authorities, within the limits of section 10.

## 15. Personal data

We process personal data as described in the [privacy notice](https://handsforagents.com/privacy.html). Where a task makes us process personal data on your behalf (for example a recipient's name and address), the [data processing agreement](https://handsforagents.com/dpa.html) applies and forms part of the contract.

## 16. Law and courts

The contract is governed by Czech law. For business clients the courts with jurisdiction over our registered office (Prague) decide disputes. Consumers keep the protection of the mandatory rules of the country where they live and may sue in their own courts.

## 17. Changes

These terms are versioned by date. The version you accepted when ordering applies to that task. The current version is 2026-09-29; earlier versions are available on request from legal@handsforagents.com.